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    Shopping with Give A Fluff

    Availability of items you order

    All items ordered are subject to availability, and ability to order an item from giveafluff.com does not guarantee it’s availability.

    While we do our best to ensure that our store inventory is up to date and accurate, several factors can throw our numbers off.

    In the case that the product you ordered is not available, we will contact you as soon as possible.

    What if I can’t find the item I’m looking for?

    Maybe you saw a post on Facebook or Pinterest about an item, but can’t find the product listing to buy it.

    The item you saw may have sold out, or was a pre-order. Pre-orders are run for a limited time after which they come down from the shop. In most cases, we will stock these designs in limited quantities and sizes once all the pre-orders have shipped.

    The best way to guarantee you get the design, style, color and size you want, is by pre-ordering or ordering as soon as you can once it’s stocked in the shop. Subscribe to our email newsletter (in the footer of this page) or follow us on social media for announcements of new releases.

    You can also contact us as the item may have been taken offline temporarily, and we may be able to help you.

    On Sale, Discounted and Clearance Items

    From time to time, we may discount products or hold a sale for a limited time. Items on sale will show the original price and the discounted price.

    Any discount code used will apply on top of the reduced sales prices unless otherwise stated in the terms of that code.

    However, some reduced price/sale items are Final Sale Only. This means that they cannot be returned for refund. The product description will state if this policy applies to the item on the product listing page.

    What currency are prices in?

    All of our prices are listed in US dollars. If you want to convert or check prices in your local currency, go to xe.com.

    What payment options do you have?

    We accept payment with Visa, MasterCard, American Express, JCB, Discover, Paypal and Diners Club debit and credit cards.

    You can also pay using Give A Fluff Gift Cards

    How do I figure out what size clothes will fit me best?

    We highly recommend checking the size guide, linked on the detail page for individual items, before you place your order to check which size would fit you best. We use several different manufacturers and sizing is not consistent across our products.

    Please note:

    • Some of our women's cuts run small, and this is noted on applicable listings.
    • The size guide may show that a style comes in a particular size, e.g., 3XL, but we may not stock all sizes. 

    How do discount codes work?

    Occasionally, we will offer discount codes on one or more items in the shop. These will be advertised via Facebook, Twitter, Instagram or via marketing emails - so it pays to follow us! You can subscribe to our mailing list in the footer of this page.

    Generally, our discounts will have an end date, which will be advertised along with the discount code. The code is then valid until 11.59pm CT on that date.

    Discounts are only applied to items purchased, and don’t apply to taxes, shipping and handling, gift cards; additional shipping or other charges. If there is a minimum purchase requirement, e.g., the discount applies to all orders over $20, then taxes, shipping and handling, or other charges, will not apply towards the minimum purchase amount.

    In some cases, a discount will only apply to specific items and not all items in the cart, e.g., pre-order items only. This will be made clear in the discount code description.

    Only one discount code can be applied per order. Discount codes can only be used one time per customer within the valid dates.

    Discount codes cannot be used when purchasing with a gift card.

    Discount codes cannot be applied after the order is confirmed.

    How do I apply the Discount Code?

    To apply the discount code, type the code into the text box where it says Enter a gift card or discount code here on the Check Out page.

    Then click the Apply button. 

    The discount amount will be applied to your total purchase. 

    Current Offer / Discount Terms and Conditions

    See full terms and conditions of any current offers.

    Do you offer international shipping?

    Yes, we ship internationally on everything except for the following items which are printed to order:

    1. Our mug range, with the exception of the Candy Heart Collection. There is a separate listing for the Candy Heart mugs that ship internationally, so please order from there. 
    2. Our range of pillows.

    We love our international customers and while we know that international shipping is a bit more expensive, we do our best to give the best shipping rate possible! All of our international orders are sent via USPS First Class International. They are the most reliable and affordable for shipping services. We have done our homework to keep shipping costs down and to get our items to our Give A Fluff Community no matter where they are!  

    Do I need to fill out customs forms?

    No! Our shipping system allows us to generate all necessary customs forms and we are able to provide all the documentation required by mail carriers.

    Special note for international orders:

    • Import duties, taxes, charges, and/or Value-Added Taxes (VAT) (customs fees) are not included in the item price or shipping cost of your order. These charges are the buyer's responsibility.
    • These fees are calculated at the shipping destination and must be paid upon delivery. Fees will vary, depending on the destination country.
    • Please check with your country's customs office to determine what these additional costs will be prior to placing your order.

    Why am I being charged taxes?

    We are required by law to collect sales tax for all Texas orders. Taxes will be calculated and added automatically. If you are placing an order with an address not located in Texas, you should have no taxes added to your final order cost.

    How long before my order ships?

    We are a TINY shop, but we work really hard to get your order out within 5-10 days if the item is in stock. However, at certain times this may be longer due to travel dates, produced-to-order items etc. We will add notes on the site, on the View Cart page and on your order confirmation email if there is going to be a longer shipping time, or we will contact you directly to let you know. 

    Generally, all items ordered together ship together. If an item is a pre-order, all other items ordered that are in-stock will be on hold until the pre-order is ready to ship. If you would like an in-stock item to ship sooner, or items to ship separately, please place separate orders.

    On occasion, we may decide to split the order and cover the shipping cost difference. You’ll know your order was split by noting what items are listed on the shipping confirmation email you receive.

    For the status of pre-ordered items, you can check the order status page to see how production is progressing.

    You can also contact us at any time if you have any questions about your order.

    My order is a gift and so I need it sent by a specific date!

    If you need your item by a specific date, e.g., for a birthday, please add a note with your order so we know. You can add a note in the box under the title Special instructions for Give A Fluff, on the shopping cart page.

    Please note that this does not apply if purchasing mugs as they are shipped by a third party and printed to order, so we have no control on when they ship.

    Screenshot of Shopping Cart page where you can add a note to your order

    Otherwise contact us as soon as possible after you order. We do not guarantee we can make specific date deliveries, but will discuss with you and do what we can to get your Fluff in your hands! Any delays by the USPS are out of our control.

    Sorry, but we can't guarantee shipping dates for international orders as delivery services and timings vary greatly by country.

    How will I know when my order has shipped?

    We will send you an email when your order has shipped. The email shows you what is included in your shipment and a link to track your order, if available. 

    Note that most international orders may not be tracked outside of the US, even if you’re provided with a link to track the shipment.

    Can I track my order?

    Mostly, yes! We ship out your purchases as soon as they are ready and once we post your package, you will then be able to check on the delivery confirmation online. You will receive a tracking link from us via email.

    Shipping confirmation emails are sent out once shipping labels are created. If you find there’s no information for your order, please allow time for the tracking information to be updated and for your package to get into the system.

    Some international orders may not be tracked outside of the US.

    What if my order never arrives?

    Unfortunately, shipments can get lost and it’s totally out of our hands. If you have not received your package within 30 days (US) or 60 days (international) from when you received your shipping notification, please contact the USPS. Use the tracking info that was sent to you and file a form to trace your order. You can find it on the USPS website. They will guide you through the process of trying to locate your missing package.

    Please keep in mind that once the package leaves our hands, it becomes the property of the US Postal Service and is their responsibility. We have no control over what happens, and therefore cannot guarantee a refund, replacement, or credit for a lost or stolen package. This protects us from fraudulent claims against our business. However, if we know of the situation, we will do everything we can to help you through it.

    If your order is confirmed as delivered by the tracking information but you did not receive it, please contact us and we will definitely do our best to help you in that situation or claim insurance on the package when applicable. 

    Orders Returned to Give A Fluff

    If we receive packages back due to insufficient address or the recipient not being available to receive it, we will contact you as soon as possible about having it re-shipped at your expense.

    If we do not receive a reply within 14 days of contacting you, your order will be refunded, excluding shipping costs.

    We will not hold any items after the order is refunded and cannot guarantee they will be available if you place a new order.

    Can I change or cancel my order?

    If you change your mind or decide you no longer want to wait for a pre-ordered item, you can change or cancel your order up until it has been shipped. If it’s not a pre-order, we suggest contacting us as soon as possible after you ordered it. Once it has shipped, your order cannot be cancelled.

    If you are waiting on a pre-order and would like to cancel your order, we will almost always provide a 100% refund unless otherwise stated.

    Please note if you want to change your order, e.g., a size, we are unable to physically change your order after it has been placed. However, we can cancel the original order and you will be refunded. You will then need to create a new separate order.

    To do this, please contact us with your name, order number and the items you want to cancel as soon as possible. We need this information as proof that you purchased the item.

    What if I want to return or exchange an item?

    Please see our return policy for more information about returning items.

    What if the order I receive is incorrect or items are faulty?

    If there was a mistake on our end, e.g., we shipped the wrong size, product, quantity, or any items you receive have faults, we will definitely work hard to get it fixed as soon as possible. We will also pay for the return shipping and the cost to resend replacement items to you.

    Please contact us as soon as you can if there is a problem with the order you received. Do not be surprised or offended if we ask for photographic evidence. This is just part of the procedure for us to get the situation rectified.

    What if I pre-ordered an item, but my address changes before it ships?

    If you have moved or would like your order shipped to another address, please contact us with your name and order number as soon as possible and we will update your shipping details.

    If you have an account, changing the address does NOT update the shipping address for an existing order.

    If an item is returned to us because you are no longer at that address, we will contact you, and you will be required to pay for additional shipping in order for us to ship it to your new address.

    If you have any other questions...

    If you still have a question or need support, please contact us, and we'll get back to you as soon as we can. Thank you.